About Us

About Us…

For over 30 years we have provided customers throughout UK and Europe with call centre solutions.  We are experts in out of hours call handling, crisis lines, ASB, outsourced FM helpdesk services. We act as you when your office close, or if you need call overflow.

Our simple but effective solutions allows you to work on your speciality whilst we act as your people support service: note  takers, virtual secretary, virtual back office.

Whether it be social housing, medical, NHS, FM, Education, Entertainment or Sport and Leisure we cover all markets with specialist people services 24/7.


of the products you will see on our web site are self-delivered.

Our People

Shirley Duffus

Managing Director

As Managing Director of SPS, Shirley is responsible for managing all areas of the business, from sales, operations, control of costs and compliance to change management and growth. With a focus on exceeding the customer’s expectations, Shirley works at all levels of the business, to motivate her team to provide the best possible customer service.

John Hainey

24/7 Response Centre

John is responsible for the 24/7 Response Centre. He is a customer focused individual who drives performance, quality and customer satisfaction. He takes customer satisfaction personally, and won’t stop until it is the best it possibly can be. His support team consists of 6 team leaders, and over 60 24/7 call centre operatives.

Ben Marshman

Commercial Manager

With over 20 years FM experience working in repairs, help desks, and supporting small and large teams around the UK, Ben’s can do attitude is infectious and helps maintain standards and performance as well as supporting John and his multiple teams.

Our team consists of 6 Team Leaders, 75 call handlers and 5 Researchers.

Contact your nearest sales team today.

Nick Jackson

Head of Sales (London)


07796 307 937

John Lawrance

Regional Account Manager (Midlands)


07796 715 879

Nick Dunlop

Regional Account Manager (Scotland)


07796 715 880

Phil Cook

Regional Account Manager (North West & Wales)


07341 775 886

Sean Newton

Regional Account Manager (London)


07384 894 931